RETURN AND EXCHANGE POLICY

Business Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Zubaidas Mothershop Located at Zubaidas, The shopping plaza, Dotalwar, Clifton, Karachi, PK.

GENERAL RETURN POLICY

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account. You are eligible for a REFUND or EXCHANGE which are subject to the below terms:

Product that are bought from the Online Store(zubaidas.store) or Physical Stores can be returned. All Items are eligible for return exempt the products that are: Items purchased on sale are not eligible for return or exchange unless an error is made from our side.

You are always required to ship back the items by following the shipping instruction:

Once your return request has been approved, we will provide a shipping label. Please use the following shipping address if you are shipping the products using any carrier: Zubaidas Mothershop, The Shopping Plaza, Dotalwar, Clifton, Karachi. Make sure you notify us through any media and include the return slip with the package.

REFUND POLICY

In order to be eligible for a refund, you have to return the product within 3 days of your purchase. If the product is damaged in any way, or you have initiated the return after 3 days have passed, you will not be eligible for a refund.

In order for the product to be eligible for a Refund, make sure these conditions are met:

• Product must be returned in its original packaging
• Product wasn’t used or damaged
• Product must include original tags (if applicable)

After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase. If the payment was made thru bank the following information are needed to be provided:

Full name and IBAN number

EXCHANGE POLICY

Products can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange for item within 3 days. Exchanges exceeding 3 days will not be processed.

In order to be eligible for exchanges make sure that these following conditions are met:

• Product must be returned in its original packaging
• Product wasn’t used or damaged
• Product must include original tags (if applicable)
• Product must have the receipt or proof of purchase

You are required to ship back the product for the item to be inspected and replaced.

You exchanged product will be processed Once items are received and conditions confirmed.

You are given the rights to exchange the item, One time. Provided that all conditions in Exchange Policy are met.

HOW TO INITIATE A RETURN

If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:

Email Address: [email protected]

Phone Number: 031088778887

You will be updated for their Return Status through their EMAIL and PHONE, provided that all contact information is recorded to us.